Triumph Luxury Hotel  Policies 

COVID-19 Policy

At Triumph, the safety and security of our guests and Team Members is our highest priority, therefore, we introduce a new hotel cleanliness and disinfection standard.

Stay Safe Program 

“Stay Safe” program builds upon Triumph’s already high standards of housekeeping and hygiene, where commercial-grade cleaning products and upgraded protocols are currently in use, to ensure that Triumph guests enjoy; an even; cleaner and safer stay from check-in to check-out.

The following rules are for your safety & convenience:

1-    Temperature check upon arrival for all guests and Team Members.

2-    Sanitizing your hand before entering.

3-    Protect yourself by wearing the face mask.

4-    We kindly request you keep a 2 meters / 6 feet distance practicing the social distancing.  

5-    Elevators are disinfecting for added peace of mind with consideration of Social Distancing. 

6-    Extra cleaning & disinfection of Top Areas in the Guest Rooms. 

7-    To ensure your comfort and protection, our team is providing extra cleaning of top areas in the dining space Enhancing food safety and hygiene standard.

8-    Our meeting rooms adapted for safety mindful of physical Distancing with creative and customized meeting sets amplified hygiene & sanitation requirements.

 

Privacy Policy

 Privacy Policy is a statement or a legal document (in privacy law) that discloses some or all of the ways a party gathers, uses, discloses, and manages a customer or client's data.  In addition, the following statements to be added to this section are as follows:

•  All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. 

•  The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

•  Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. 

 

     Terms of Use - A terms-of-use agreement typically contains sections pertaining to one or more of the following topics:

a.   Payment details such as membership or subscription fees, etc.

b.   Opt-out policy describing procedure for account termination, if applicable.

c.   Disclaimer/Limitation of Liability clarifying the site's legal liability for damages incurred by users.

d.   Accountability for online actions, behavior, and conduct.

e.    Intellectual property terms relating to your store brand

In addition, the following statements to be added on this section are as follows:

•   Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt.

•   Egypt is our country of domicile.

•   Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

•   If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 

•   The cardholder must retain a copy of transaction records and Merchant policies and rules.

•   We accept payments online using Visa and MasterCard credit/debit card in EGP (or any other agreed currencies).

Delivery/Shipment Policy

should mention the process they will be following to deliver the items/goods, conditions, and the time duration for the products to reach the customers. Once the order is placed the process of shipping the items/goods, conditions, the time duration for the shipment to reach the customer and how will the customer be informed on the same in each of these instances has to be mentioned on their website. In addition, the following statements to be added to this section are as follows:

•   www.triumphhotel.com will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Egypt.

•   Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Refund & Cancellation Policy - is the compensation paid to a customer for over-invoicing or for returned goods which is to be mentioned on the website if allowed and the conditions under which refunds will be given to the customers.

For eg:

a)   The wrong product was sent by the merchant.

b)   The product is defective.

c)   The product was damaged in shipping.

d)   The item was not delivered on the agreed time

In addition, the following statements to be added on this section are as follows:

•   Refunds will be done only through the Original Mode of Payment

If No refund policy/cancellation policy, this must be very clearly communicated to Cardholders before the purchase decision is made, to prevent misunderstanding and disputes. Kindly add the following statement:

•   In the event that a transaction error has occurred while making the payment, a refund in most cases will be issued to the same credit card you used for the original purchase.

Contact Us: The following are required to be seen in this section:

 •             Physical Office Address (Egypt): Block 19 In front of، Katameya Heights Rd, Cairo Governorate 

•            P.O. Box (Egypt): 11861

•            Landline Contact Number (Egypt): 02 26729900

•            Email Address: luxury@triumphhotel.com

Products/Services Pricing and complete description of the goods or services offered need to be available and accessible.

Logos of Visa and MasterCard must also show on the main page of the website.